Contact us

Use this form to send an email to the customer relations team

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Pioneer Europe NV (UK Branch)
Anteros Building
Odyssey Business Park
West End Road
South Ruislip
Registered in the UK under Branch Registration Number BR004166. Registered Office as above.
Download directions and map

Office Hours:

Monday – Thursday: 9.00 am – 5.00 pm
Friday: 8.30 am – 4.30 pm

Contact telephone numbers:

Customer Relations only – (Customers who have Pioneer product queries)
Please take a look at our frequently asked questions sections to find solutions to many common problems
Mobile Electronics: 0208 836 3501
Home Electronics: 0208 836 3524
Pro DJ (Hardware Support only): 0208 836 3523

For support with Rekordbox please visit:

Additional DJ support can also be found at


Main switchboard – (For all non-Customer Relations queries)
0208 836 3500
Option 1 – Finance
Option 2 – Sales Order Desk (Account holders only)
Option 3 – Service Administration & Spares (Account holders only)
Option 4 – Marketing

Fax: 0208 836 3505